Remote worker with 8+ years of experience - Last seen 26 days ago

When something breaks at 2am on Swiggy or Paytm, someone has to own it completely. For 7 years, that person has been me.
I started in production support, got promoted to Technical Account Manager within 12 months, and spent the next 3 years as the sole TAM for some of India’s fastest growing platforms. Swiggy, Paytm, Zepto. Tens of millions of orders running through systems I was personally accountable for. Three years, zero account churn, 99.6% SLA across the board.
That experience taught me something most support engineers take years to figure out. The job is never really about closing tickets. It is about making sure the same ticket never comes back. It is about knowing your client’s platform well enough to catch problems before they do. And it is about being the person both sides, the client and the engineering team, actually trust when things get hard.
Today at Thales I bring that same ownership to Philips and HP, two Fortune 500 accounts, managing enterprise licensing deployments across global environments. I also spent time supporting FDA regulated validation workflows at a US medical device company, which taught me what real accountability looks like when compliance is on the line.
I have built and led a 5 engineer support team, written runbooks that cut onboarding time significantly, and driven permanent product fixes by bringing the customer’s voice directly into engineering conversations.
I am looking for a Technical Account Manager or Senior Customer Success role where I can own a portfolio of enterprise accounts and work with a team that genuinely cares about both the product and the customer.
If that sounds like a fit, reach me at [email protected]

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@aman_maheshwari
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	linux sql postman mysql salesforce saas jira technical support oracle warehouse management unix sdlc rest apis release management confluence account management team lead monitoring bash scripting escalation management client onboarding servicenow agile methodology incident management crm datadog json xml problem management change management itsm itil freshworks oms wms
Fluent in	englishhindi
Preferred annual pay (min)	$21,000/year
Last seen	26 days ago
Signed up	1 month ago
Badges	👨‍💻 Remote worker