I'm a results-oriented professional with over eight years of experience driving growth, building client relationships, and optimizing performance across e-commerce, customer success, digital sales, and operations. My career has taken me from managing multimillion-dollar portfolios at Amazon and TikTok to building scalable partner solutions and leading remote teams in high-growth environments.
Iโve worked with B2B and B2C partners alikeโhelping brands scale revenue, improve retention, and execute successful product launches across competitive markets. At TikTok, I managed a book of 50โ70 strategic accounts and helped generate $25M+ in incremental revenue in just six months. I also launched over 1 million units in product distribution, negotiated 80+ commercial contracts, and led seller enablement strategies that brought over 320,000 new users to the platform.
Prior to that, I spent five years at Amazon as a Customer Success Manager, supporting top-tier consumer electronics brands and driving 20% YoY growth across key accounts. I built internal training programs for over 100 account managers, developed performance playbooks, and improved forecasting accuracy and customer satisfaction through multi-team operational pilots. I also led negotiations for marketing initiatives that added $1.5M+ in revenue and strengthened SEO, CTR, and conversion performance.
My skill set spans relationship management, customer lifecycle strategy, process improvement, cross-functional leadership, contract negotiation, analytics, and remote team enablement. Iโm equally comfortable in startup environments and global enterprises, and I thrive when collaborating across marketing, operations, sales, and product to solve complex challenges.
Currently, Iโm seeking remote opportunities where I can contribute my strengths in client success, operational strategy, and digital growth. Iโm open to full-time or project-based roles and available across multiple time zones.
Letโs connect if youโre looking for a thoughtful, hands-on problem solver with a strong strategic mindset and a passion for elevating customer experience and performance.
I bring strengths in relationship management, data-driven decision making, process improvement, and team enablement. Whether managing 70+ client accounts, leading training for 100+ team members, or launching cross-functional pilots, I focus on scalable solutions that create lasting impact.
Open to remote opportunities where I can help teams grow, solve complex problems, and build strong partner and customer experiences.
| ๐ Nationality | ๐บ๐ธ United States |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐บ๐ธ United States |
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rok.co/@allisonw |
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| Skilled in | account management customer success e commerce b2b b2c sales strategy partner management vendor management digital marketing inventory management cross functional cxf collaboration operations client relations performance optimization onboarding crm contract negotiation data analysis training and dev team leadership remote team management amazon tiktok excel forecasting market research reporting campaign strategy promotional planning analytics customer support product launches seo ctr optimization kpi tracking project management |
| Fluent in | english |
| Preferred timezone | -7,-6,-5,-4,-3,-2,-1,0,+1,+2,+3,+4 |
| Preferred annual pay (min) | $90,000/year |
| Preferred hourly pay (min) | $45/hour |
| Last seen | 9 months ago |
| Signed up | 9 months ago |
| Badges |
๐ฉโ๐ป Remote worker |
2023 - 2024: Senior Account Manager @ ByteDance
2018 - 2023: Customer Success Manager @ Amazon
2016 - 2018: Assistant Buyer @ Zulily
2010 - 2016: Retail Management @ Justice
2006 - 2010: Bachelor of Arts @ Washington State University