Remote worker with 13+ years of experience - Last seen 1 year ago

Transitioning from Hotel Duty Manager (Hospitality) and seeking a full-time role in Information Technology.
10 years of experience in organization and basic office skills, including computer, data entry, and word processing skills,
customer service, troubleshooting computer software and hardware issues, Educating employees on different facets of the
network. Recently completed the CompTIA Network+ — Earners of the CompTIA Network+ Certification have the skills to
troubleshoot, configure, design, and implement functional networks, configure, manage, and maintain essential network
devices, implement network security, and troubleshoot network problems. Found in enterprise environments. Google IT
Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer
service, networking, operating systems, system administration, and security, and includes evaluative hands-on
assessments
DUTY MANAGER
Aug 2018 - present | African Rock Hotel & Spa , Kempton Park
Direct, oversee, and manage daily operations for our organization
Educating employees on different facets of the network and Tier 1 Duties
Serve as the initial point of contact for end-users experiencing technical issues or needing assistance with software,
hardware, or network problems.
Diagnose and resolve basic technical issues using standard procedures. This often includes password resets, software
installation, printer issues, and network connectivity problems
Identify when an issue requires more advanced support and escalate it to Tier 2 or higher-level technical teams
Maintain accurate records of user interactions, issues reported, and solutions provided. Create and update knowledge base
articles and FAQs for common problems
Uphold and enforce company policies and procedures and implement new processes
Check on all reservations for the day of arriving guests. Preparing registration cards and ensuring they are complete
and accurate information ahead of guest arrival.
Professional check-in with guests ensuring that all relevant signatures and accompanying documentation are
received.
Handle guest complaints and other related problems and report on the Assistant Manager’s log/handover book.
Arranging guest shuttles and transport as well as any tours.
Process guest payments made while on shift and cash up at the end of shift ensuring all monies received can be
accounted for.
RETAIL STORE MANAGER
Oct 2013 - Jun 2017 | Marcel’s Gourmet Frozen , Suncity
Training store staff by reviewing and revising orientation to products and sales training materials; delivering training
sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new
product training.
Helping customers by providing information; answering questions; obtaining merchandise requested; completing
payment transactions; and preparing merchandise for delivery.
Evaluating competition by visiting competing stores; gathering information such as style, quality, and prices of
competitive merchandise.
Put together the roosters and shifts
Making sure the shop floor runs smoothly
Deal with any inquires and complaints and monitor customer service
Contributing to team effort by accomplishing related results as needed.
PROFESSIONAL SUMMARY
EXPERIENCE

🛂 Nationality	🇿🇼 Zimbabwe
🏡 Residency	🇿🇼 Zimbabwe
📍 Location	🇿🇦 South Africa
Remote OK	rok.co/@alistairnhiwatiwa
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Skilled in	operating systems windows linux network management knowledge of lan wan tcp ip dns dhcp and vpn security protocols nderstanding of firewalls antivirus software cybersecurity remote support teamviewer remote desktop and anydesk virtualization virtualization vmware oracle virtual box cloud computing aws scripting languages powershell bash or python communication customer service support collaboration
Fluent in	english
Preferred timezone	+2
Preferred annual pay (min)	$40,000/year
Preferred hourly pay (min)	$25/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎨 Maker 🎖 Early adopter