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@albeirogr145

Remote worker with 13+ years of experience - Last seen ago

Self-taught Service & Customer Success Leader with 7+ years in the EdTech industry, managing global client relationships, technical support teams, and infrastructure operations. Iโ€™ve led cross-functional teams, launched scalable hosting environments, and built service areas from the ground up. Passionate about education, remote collaboration, and data-driven decision-making. Open to fully remote roles in Customer Success, Service Delivery, or Project Management โ€” especially in purpose-driven startups.


Skilled in service delivery customer success team leadership open edx data analysis sql python bi tools sla management kpis technical support agile scrum kanban documentation remote collaboration english french 
Fluent in spanishenglishfrench
Preferred timezone GMT-5 (Colombia Standard Time)
Last seen 1 month ago
Signed up 9 months ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

Employment

2024 - Now: Head of Hosting Division @ Edunext

2022 - 2024: Service Delivery Manager @ Edunext

2021 - 2022: Head of customer support @ Edunext

2017 - 2021: Customer Support Specialist @ Edunext

2013 - 2017: Technical Support Representative-NOC technician @ ETB-Colvatel

Side Projects

2019 - Now: Coffee Farming

Education

2023 - 2025: Google Project Management @ Google-Coursera

2021 - 2022: Data analyst @ IBM-Coursera

2006 - 2008: High School Diploma with emphasis in systematization of data @ Aldemar Rojas Plazas

8ms