Self-taught Service & Customer Success Leader with 7+ years in the EdTech industry, managing global client relationships, technical support teams, and infrastructure operations. Iโve led cross-functional teams, launched scalable hosting environments, and built service areas from the ground up. Passionate about education, remote collaboration, and data-driven decision-making. Open to fully remote roles in Customer Success, Service Delivery, or Project Management โ especially in purpose-driven startups.
| ๐ Nationality | ๐จ๐ด Colombia |
| ๐ก Residency | ๐จ๐ด Colombia |
| ๐ Location | ๐จ๐ด Colombia |
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rok.co/@albeirogr145 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | service delivery customer success team leadership open edx data analysis sql python bi tools sla management kpis technical support agile scrum kanban documentation remote collaboration english french |
| Fluent in | spanishenglishfrench |
| Preferred timezone | GMT-5 (Colombia Standard Time) |
| Last seen | 1 month ago |
| Signed up | 9 months ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker |
2024 - Now: Head of Hosting Division @ Edunext
2022 - 2024: Service Delivery Manager @ Edunext
2021 - 2022: Head of customer support @ Edunext
2017 - 2021: Customer Support Specialist @ Edunext
2013 - 2017: Technical Support Representative-NOC technician @ ETB-Colvatel
2019 - Now: Coffee Farming
2023 - 2025: Google Project Management @ Google-Coursera
2021 - 2022: Data analyst @ IBM-Coursera
2006 - 2008: High School Diploma with emphasis in systematization of data @ Aldemar Rojas Plazas