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@akshayem

Remote worker with 10+ years of experience - Last seen ago

I am a dedicated customer support professional with a proven track record in delivering exceptional service and resolving issues. With excellent communication, problem-solving, and conflict resolution skills, I am committed to fostering a customer-centric culture. My experience includes handling escalated customer issues, coordinating with departments, and ensuring compliance. I thrive on meeting performance metrics and driving continuous improvement. Additionally, I have demonstrated my proficiency in English with an impressive Overall IELTS score of 7.5.


Skilled in front end back end react microsoft office 365 marketing customer support communication problem solving conflict resolution exceptional service issue resolution escalated issues cross coordination compliance performance metrics continuous improvement 
Fluent in english
Preferred timezone -5,-4,-3,-2,-1,0,1,2,3,4,5,6,7,8,9
Preferred annual pay (min) $10,000/year
Last seen 2 years ago
Signed up 2 years ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2018 - 2023: Customer Service & Crew Training Manager @ Grasshopper Hospitality

2017 - 2018: E-learning Support Advisor @ MWT Technologies

2016 - 2017: Customer Service Associate @ Firstsource Solutions

Education

2009 - 2010: Diploma in Nautical Science @ Indian Maritime University

5ms