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@akanshasri_1108

Remote worker with 8+ years of experience - Last seen ago

Senior operations and customer experience leader with 5+ years of experience across SaaS, ERP, and global enterprise environments. Proven track record in leading cross-functional operations, managing escalations, driving process excellence, and partnering closely with U.S.-based stakeholders. Strong ownership mindset with expertise in team leadership, onboarding, operational scaling, and execution in fast-paced, ambiguous environments. Known for building trust, improving performance metrics, and delivering measurable business outcomes


Skilled in customer success product operations technical support saas erp onboarding implementation support operations escalation management crm zendesk jira confluence knowledge base sops process improvement stakeholder management service delivery analytics excel 
Fluent in englishhindi
Last seen 24 days ago
Signed up 2 years ago
Badges ๐ŸŽ– Early adopter

Employment

2024 - 2024: Senior Concierge Analyst / Senior Customer Support Specialist @ CPOS Inc

2022 - 2023: Business Development Analystโ€“ Product & Client Operations @ CEDCOSS Technologies

2018 - 2022: EDI Business Analyst / Team Leadโ€“ Customer Support @ Tata Consultancy services

Education

2014 - 2018: Bachelor's Of technology @ SRMCEM

8ms