Senior operations and customer experience leader with 5+ years of experience across SaaS, ERP, and global enterprise environments. Proven track record in leading cross-functional operations, managing escalations, driving process excellence, and partnering closely with U.S.-based stakeholders. Strong ownership mindset with expertise in team leadership, onboarding, operational scaling, and execution in fast-paced, ambiguous environments. Known for building trust, improving performance metrics, and delivering measurable business outcomes
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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rok.co/@akanshasri_1108 |
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| Skilled in | customer success product operations technical support saas erp onboarding implementation support operations escalation management crm zendesk jira confluence knowledge base sops process improvement stakeholder management service delivery analytics excel |
| Fluent in | englishhindi |
| Last seen | 24 days ago |
| Signed up | 2 years ago |
| Badges |
๐ Early adopter |
2024 - 2024: Senior Concierge Analyst / Senior Customer Support Specialist @ CPOS Inc
2022 - 2023: Business Development Analystโ Product & Client Operations @ CEDCOSS Technologies
2018 - 2022: EDI Business Analyst / Team Leadโ Customer Support @ Tata Consultancy services
2014 - 2018: Bachelor's Of technology @ SRMCEM