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ajgirl

Remote worker in Makati City, Philippines with 11+ years of experience - Last seen ago

Accuracy. Proficiency. Assistance. Service. Satisfaction. Timeliness. These are my primary aims in rendering jobs to every client I will work for. I have extensive customer service experience and have worked in several BPO companies for 5 years. I am efficient, detail-oriented, and an extremely hard worker. I can give you my excellent typing skills and accuracy. Responding to and resolving on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence.
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics, including managing their health and well-being by selecting the best plan options, maximizing the value of their health plan benefits, and choosing a quality care provider. Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and providing an appropriate response to the caller
My number one goal is to give 100% client satisfaction. I am very thorough and willing to do whatever is necessary to provide an excellent final product for the client. I have a very reliable Internet fiber connection (45 Mbps download speed and 20 Mbps upload speed ) which is very necessary for an online job. Please feel free to contact me with any questions you may have.


Skilled in customer support phone support healthcare and medical inbound inquiry virtual assistant customer service interpersonal skills 
Fluent in englishtagalogfilipinovisaya
Preferred hourly pay (min) $5/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2021 - 2022: Telemarketer @ IPTech Solutions

2021 - 2021: Records Pursuit @ Skycom BPO

2020 - 2021: Medical Teleinterviewer @ Sunlife

2019 - 2020: Benefit Advocate Key Account @ Optum Global Solution

2017 - 2019: Customer Service Associate @ The Results Companies

2015 - 2016: Recent Sales Outbound @ Telus International Philippines

2013 - 2015: Inbound Sales Advisor @ Convergys Services Phils. Corp.

Education

2008 - 2011: Bachelor of Science in Nursing @ Father Saturnino Urios University

643ms