A solution-driven and detail-oriented Customer Success Professional with 3+ years of experience in SaaS Technologies, Account Management, Project Management and Customer Service in Asia-Pacific & US region. I empathize with customer needs and help them reach their business goals faster. This results in happy and reference-able customers contributing to more Customer Lifetime Value and Great Testimonials. Expertise in working with cross-functional teams in the data analysis, IT system analysis, solution designing, leading integrations, implementations, onboarding, raising adoption, reducing churn, up-sell & cross-sell, operations and delivery of process innovation driving the attainment of business goals. Enthusiast of building relationship with customers, running engagements and project management.
๐ Nationality | ๐ฎ๐ณ India |
๐ก Residency | ๐ฎ๐ณ India |
๐ Location | ๐ฎ๐ณ India |
Remote OK | rok.co/@adityasoni |
Skilled in | customer support salesforce zendesk edesk chat support email support virtual assistance operations executive graphic designing |
Fluent in | englishhindi |
Preferred annual pay (min) | $35,000/year |
Preferred hourly pay (min) | $15/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2021 - 2022: Customer Support Manager @ Eg Infosolutions
2019 - 2021: Customer Support Executive @ Teleperformance Global
2014 - 2018: Bachelor of Technology @ Poornima University