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@adityarajmane258

Remote worker with 9+ years of experience - Last seen ago

Technical Support Engineer with over 7 years of experience, including onsite
experience in Oslo, Norway, with a focus on artificial intelligence and digital
solutions. Expertise in providing technical assistance for AI-driven tools and
systems, with proficiency in Power BI, SQL, and Microsoft Azure. Strong
foundation in Agile and Scrum methodologies, Six Sigma, and digital
transformation. Skilled in troubleshooting and resolving issues related to
CRM systems, customer service platforms, Microsoft Excel, and ticketing
tools. Proficient in using Studio, UI Path, JIRA, SharePoint, and Confluence.
Demonstrated ability to enhance operational efficiency and ensure seamless
user experiences by integrating strategic solutions and streamlining
technical support processes.


Skilled in customer support customer satisfaction customer growth power bi sql agile scrum six sigma digital transformation studio ui path jira sharepoint microsoft azure confluence qa testing crm systems customer service microsoft excel ticketing tools digital solutions requirement analysis change management stakeholder communication gap analysis documentation data analysis report analysis communication incident report kpis root cause analysis 
Fluent in englishhindimarathi
Preferred timezone +5:30, -5, -6, -8, +0, +1, +2, +3, +4, -7, +9, +10, +8
Preferred annual pay (min) $9,000/year
Preferred hourly pay (min) $35/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2022 - Now: Technical Support Engineer @ Simplifai Cognitive Services Pvt. Ltd.

2017 - 2022: Technical Support Engineer @ Western Precicast pvt.ltd.

Side Projects

2024 - 2024: Customer satisfaction improvement

2024 - Now: Efficiency boost in bot performance

2023 - 2024: Smart chatbot for customer engagement

2023 - 2023: Reduced incident resolution time

2022 - 2022: AI system implementation

2021 - 2023: Robotic process automation workflow integration

2019 - 2021: Automated email management system

2018 - 2019: AI powered document classification bot

2017 - 2018: Automated customer support system

Education

2013 - 2017: Mechanical engineering @ Shivaji University

5ms