Technical Support Engineer with over 7 years of experience, including onsite
experience in Oslo, Norway, with a focus on artificial intelligence and digital
solutions. Expertise in providing technical assistance for AI-driven tools and
systems, with proficiency in Power BI, SQL, and Microsoft Azure. Strong
foundation in Agile and Scrum methodologies, Six Sigma, and digital
transformation. Skilled in troubleshooting and resolving issues related to
CRM systems, customer service platforms, Microsoft Excel, and ticketing
tools. Proficient in using Studio, UI Path, JIRA, SharePoint, and Confluence.
Demonstrated ability to enhance operational efficiency and ensure seamless
user experiences by integrating strategic solutions and streamlining
technical support processes.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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| Skilled in | customer support customer satisfaction customer growth power bi sql agile scrum six sigma digital transformation studio ui path jira sharepoint microsoft azure confluence qa testing crm systems customer service microsoft excel ticketing tools digital solutions requirement analysis change management stakeholder communication gap analysis documentation data analysis report analysis communication incident report kpis root cause analysis |
| Fluent in | englishhindimarathi |
| Preferred timezone | +5:30, -5, -6, -8, +0, +1, +2, +3, +4, -7, +9, +10, +8 |
| Preferred annual pay (min) | $9,000/year |
| Preferred hourly pay (min) | $35/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2022 - Now: Technical Support Engineer @ Simplifai Cognitive Services Pvt. Ltd.
2017 - 2022: Technical Support Engineer @ Western Precicast pvt.ltd.
2024 - 2024: Customer satisfaction improvement
2024 - Now: Efficiency boost in bot performance
2023 - 2024: Smart chatbot for customer engagement
2023 - 2023: Reduced incident resolution time
2022 - 2022: AI system implementation
2021 - 2023: Robotic process automation workflow integration
2019 - 2021: Automated email management system
2018 - 2019: AI powered document classification bot
2017 - 2018: Automated customer support system
2013 - 2017: Mechanical engineering @ Shivaji University