Remote worker with 8+ years of experience - Last seen 1 year ago

I’m Allan Cassiano Carezzato, a Customer Success pro with over five years of experience in the SaaS industry, specializing in onboarding. I'm skilled in developing and executing tailored onboarding strategies, and I leverage CRM tools like Zendesk, Salesforce, and HubSpot to optimize workflows and boost client engagement.

In my recent roles, I’ve managed diverse client portfolios, enhanced the customer journey, and built strong relationships across various sectors. My proactive approach to spotting growth opportunities and implementing feedback-based action plans has significantly boosted customer retention and satisfaction.

I excel at facilitating training sessions, collaborating with internal teams to refine products based on client feedback, and ensuring seamless communication to meet customer needs. My practical experience with NPS and strategic reporting provides actionable insights that drive continuous improvement and account expansion.

I'm passionate about technology and innovation, dedicated to delivering exceptional onboarding experiences that help clients realize the full potential of their software solutions.

Currently seeking remote opportunities, I'm ready to bring my skills and dedication to a forward-thinking company that values customer success and professional growth.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@acarezzato
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	saas customer success onboarding crm zendesk salesforce hubspot nps workflow automation client retention customer engagement strategic reporting training agile project management upsell cross sell digital transformation
Fluent in	portugueseenglish
Preferred timezone	-3,-2,-1,0,+1,+2,+3,-4,-5,-6,-7,-8
Preferred annual pay (min)	$16,000/year
Preferred hourly pay (min)	$7/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	🎖 Early adopter