Remote worker with 17+ years of experience - Last seen 1 year ago

Amy Totten is an accomplished Customer Success professional with over a decade of experience driving exceptional support strategies and team leadership. Based in Lynden, WA, Amy holds an AA in Culinary Arts from the Art Institute of Seattle and an SA Degree from Barton Community College. Her career spans impactful roles at Seeking Health, Barron Heating, and ServiceMonster LLC, where she has consistently enhanced customer satisfaction, streamlined operations, and boosted team performance.

At Seeking Health, as Optimal Support Services Team Supervisor, Amy introduced 150 ZenDesk macros, slashing first-reply times by 35% and achieving a 95%+ customer satisfaction rating. At Barron Heating, she led the transition to Service Titan CRM, cutting phone and travel times by 30% and 40%, respectively, while reducing new hire training from two weeks to two days. As Customer Support Manager at ServiceMonster LLC, Amy improved onboarding by 66%, authored 350 SOPs, and drove a 200% revenue increase for an underperforming product.

Skilled in project management, Agile methodologies, and tools like Salesforce, JIRA, and QuickBooks, Amy excels in strategic planning, churn reduction, and API/AI integrations. Her leadership, critical thinking, and commitment to customer-centric solutions make her a dynamic asset to any organization.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@aanntotten
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer success project management churn reduction customer adoption contract renewal team leadership time management effective communication critical thinking database management mobile dev agile scrum devops kanban jira trello asana salesforce quickbooks adobe creative cloud saas api integration ai integration customer support strategic planning kpi monitoring okr management zendesk service titan crm sop dev training dev onboarding optimization quality control user story documentation bug tracking revenue growth
Fluent in	english
Preferred timezone	-8, -7, -6, -5, -4, -10
Preferred annual pay (min)	$65,000/year
Preferred hourly pay (min)	$30/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter