Remote worker with 7+ years of experience - Last seen 2 years ago

I am writing to share a little about myself. With a good knowledge and experience gained in over 17 years, I have interacted with customers through phone calls, emails and chats and have always managed to impress them with best of customer service and friendly touch. I have strong background in IT service management, a proven track record in team leadership, and expertise in key areas such as ITIL, SaaS, incidents, and severity management, I am confident in my ability to contribute effectively to this role and your company.
In my current role as a Lead Analyst at CoreCard Software (India) Pvt Ltd., I successfully contributed to the implemented ITIL processes to streamline operations and enhance service delivery. My experience in incident management allowed me to efficiently handle and resolve issues, ensuring minimal downtime and optimal user satisfaction. I am adept at utilizing SaaS solutions to improve workflow efficiency, contributing to a seamless and responsive support environment.
One of my key strengths lies in team management, where I have consistently demonstrated the ability to lead and motivate teams to achieve and exceed performance targets. My approach to leadership emphasizes collaboration, effective communication, and fostering a positive work culture. I have successfully overseen shift rotations, ensuring 24/7 coverage and meeting service level agreements.
My understanding of severity levels and their impact on service delivery has allowed me to prioritize and address critical issues promptly. This proactive approach has contributed to a reduction in overall incidents and improved service quality.
I am excited about the opportunity to bring my skills, knowledge and experience to your business. I am confident that my expertise in ITIL, SaaS, incidents, severity management, and team leadership align with the requirements of your business. I am eager to contribute to the success of your team and ensure the continued excellence of your business.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@aamitvermagmailcom
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Skilled in	itsm saas ms office 365 zendesk customer success manager team management trainer rca soft skills good communication recruitment service now
Fluent in	english hindi
Preferred timezone	0, +1, +2, +3, +4, +5, +6, +7, +8, +9, +10, +11, +12.
Preferred annual pay (min)	$50,000/year
Preferred hourly pay (min)	$25/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter