Genomics PLC is hiring a Remote Customer Support Associate 6 month Fixed Term Contract
\nLocation: Cambridge ~ with a blend of 40%-60 in office, with the rest flexible to remote working within the UK.\n\n\nThis role is a 6 month Fixed Term Contract.\n\n\nAbout Us\nWe're a pioneering health tech company that aims to revolutionise the future of healthcare. We're all about enhancing the patient journey, particularly for those common diseases that affect most people and take up most of our precious healthcare resources.\n\n\nOur secret weapon? Genomics! We use it to power our tools and systems, improving every step of the patient pathway. From preventing diseases to screening, diagnosing, treating, and even developing new medicines - we've got it covered.\nBut we're not stopping there. Our vision is a world where everyone benefits from our genomic technology, helping folks and entire populations to live longer, healthier lives. So, if that all sounds exciting, come join us!\n\n\nA Day in the Life\nAs the initial point of contact for users of our ground-breaking healthcare product, your primary responsibility will involve handling incoming requests through various channels such as phone, email, and chat. In the process of managing these requests, your role will entail effective triage and communication with the customers and internal stakeholders.\n\n\nIn addition, you will play a pivotal role in generating written content for our knowledge base in collaboration with other internal teams. Your active involvement in sharing user feedback will ensure that the customer's perspective is carefully considered in shaping our future product roadmap. \n\n\nIt's important to note that this position follows a shift-based schedule, requiring flexibility in working different hours throughout the day.\n\n\n\nWhat you will need\n* A background in providing excellent levels of Customer Support, ideally within a Technology setting. \n* Ability to communicate effectively with a wide range of customers, to help solve their queries. \n* A keen attention to detail to solve issues quickly and efficiently. \n\n\n\nSo what's in it for you?\n* Competitive compensation: Our salaries are externally benchmarked annually to ensure you receive compensation that aligns with the market. \n* Generous Holiday Allowance: 25 days of annual leave, an additional 3-day company shutdown at the end of the year, plus bank holidays. More time for you to unwind and enjoy.\n* Invest in Your Future: Take advantage of our training and development opportunities, from regular training courses to access to a wide range of L&D materials. We're committed to helping you grow and succeed!\n* Wellbeing: Join a company that values you at work and outside work. We offer a range of benefits, including a pension that increases every year that you work here, comprehensive health insurance for you and your family, critical illness coverage, and life insurance. We also offer enhanced paid family leave.\n* An inclusive workplace: Genomics wholeheartedly embraces and champions Equity, Diversity and Inclusion (ED&I) initiatives. We foster an inclusive environment through various means, such as our 'All in Club,' a platform where we come together to celebrate, engage in meaningful discussions, and create awareness. Additionally, we offer our 'Bank Your Bank Holiday' program, allowing you to exchange public holidays for dates that hold personal or cultural significance to you. It's our way of ensuring that every member of our community feels valued and included.\n* Charity giving: Make a difference with our payroll giving scheme. Donate to your favourite charities tax-free and help make the world a better place!\n* Green Commute: Join our cycle-to-work scheme and enjoy a healthier, eco-friendly commute. We are also conveniently located by major transport hubs so public transport is a snip. It's good for you and the planet!\n\n\n\n\nยฃ23,000 - ยฃ26,000 a year\n\nWould you like to learn more? Great, weโd love to chat. Please reach out for more information and to see if this opportunity is right for you!\n\n\nGenomics plc is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\n\nGenomics plc politely requests no contact from recruitment agencies. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Payroll and Non Tech jobs that are similar:\n\n
$60,000 — $158,750/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nCambridge
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Midoki\n \nWe are a fresh games studio based in Warwickshire, the heart of the English countryside.\n\n\nPrior to joining the Sumo Digital group, Midoki was founded by a small team of veteran game developers in late 2011, our focus is the creation of ground-breaking, socially connected games that deliver rich entertaining experiences to the mobile space. \n\n\nThe team at Midoki have a combined total of over 100 years of experience, having held key positions on a wide variety of mobile and console AAA titles from Donkey Kong to Motorstorm, Pursuit Force to SEGA Rally and Blast Corps to Colin McRae Rally.\n \nWe love games, we understand gamers and we are bringing our experience, our passion and our creativity to the mobile space.\n\n\nDay in the Life of a QA Tester at Midoki:\n\n\nAs a QA Tester/Technician, you will be a focal support member working with each department of the development team; following test plans to find bugs/defects and documenting these for fixing. Working with your QA Lead to provide accurate build data to the Publisher or internal meetings. \n\n\nWhat you need to do this job:\n\n\nโข Experience working within a game development environment.\nโข Experience with bug tracking software; Jira/Azure.\nโข Understanding of game pipeline and technologies.\nโข Excellent written and verbal communication skills.\nโข Professional attitude, being able to be methodical, diplomatic and keep own initiative.\nโข Able to demonstrate thorough problem-solving.\nโข Ability to prioritise tasks and be comfortable with deadlines.\nโข Willingness to learn.\n\n\n\n\n\nWhatโs in it for you?\n\n\nSumo also offers a highly personable benefits package which has something for everyone, no matter where you are in your career. \n\n\nFinancial: Annual bonus, flexible benefits allowance, salary sacrifice pension, benefits hub, payroll giving, an employee referral scheme (up to ยฃ3,000), financial/home buying consultations, workplace ISA and other schemes for tech loans, car loan and bicycles. \n\n\nWork-life Balance: Flexible working, 21 free choice days holiday (increasing to 22 with service), bank holidays, birthday day off, a duvet day (increasing to 4 with service), Christmas shutdown (Christmas Eve to New Year) and options to buy or sell up to a week of annual leave*.\n\n\nHealth and Wellbeing: Dental insurance, income protection, life assurance, BUPA private healthcare*, leading EAP programs (remote GP, mental health, physio, nutrition, lifestyle coaching and medical second opinions, critical illness cover*, health cash plan*, flexible gym (in-studio or discounts) and funded flu vaccines/eye tests.\n\n\nPersonal Development: Structured My Development pathway, regular appraisals, annual salary reviews, access to Udemy learning platform, 5+ learning days per annum (1 can be used as a volunteer day), award-winning L&D team and yearly attendance to the Sumo Developers Conference (link to video).\n\n\nExtra Perks: A variety of in-studio perks, regular care packages, studio days out (family welcome), studio-led social activities (game jams, yoga, quizzes, life drawing and more), sabbaticals (at 10 years service) and annual gaming subscription.\n\n\n*Opt-in benefits (part of our flexible benefits options). \n\n\nInclusion and Belonging at Sumo Digital:\n\n\nWe are dedicated to growing a sustainable business that provides security to our people while delivering a first-class experience to our partners and players.\n\n\nAs a people business, the success of our people is the success of our company. We prioritise taking care of them with a focus on supporting them, nurturing their talent and providing a healthy, friendly, enriching, creative and safe environment in which to work.\n\n\nSumo's employee diversity group, PRISM, exists to promote diversity, inclusion, equity, equality & wellbeing across the company and plays a key role in Sumo's ongoing goal of fostering environments where all employees feel safe, welcome & represented.\n\n\nOur charitable and community initiatives provide support for meaningful causes that matter to our employees, clients and partners.\n\n\nWe continue to work to improve diversity in our recruitment and promotion processes, and to actively encourage people from marginalised groups to consider a career in the games industry. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile and Mobile jobs that are similar:\n\n
$55,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nMidoki Games
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nLocation: Oxford or Cambridge ~ with a blend of 20-40% in office, with the rest flexible to remote working. \n\n\nAbout Us\nWe're a pioneering health tech company that aims to revolutionise the future of healthcare.. We're all about enhancing the patient journey, particularly for those common diseases that affect most people and take up most of our precious healthcare resources.\n\n\nOur secret weapon? Genomics! We use it to power our tools and systems, improving every step of the patient pathway. From preventing diseases to screening, diagnosing, treating, and even developing new medicines - we've got it covered.\n\n\nBut we're not stopping there. Our vision is a world where everyone benefits from our genomic technology, helping folks and entire populations to live longer, healthier lives. So, if that all sounds exciting, come join us!\n\n\nA Day in the Life\nAs a Senior Scientist, you'll drive innovation and collaboration, devising groundbreaking scientific approaches that help to shape team direction. Youโll communicate your discoveries effectively, and be a spearhead in leading transformative projects across the team.\n\n\nYouโll forge cutting-edge methods to craft Polygenic Risk Scores by harnessing genomic, real-world and clinical data. Using a strategic approach, you will utilise advanced statistical techniques to prioritise therapeutics targets to unveil new treatment possibilities.\n\n\nSuccess here demands a robust grasp of statistical human genetics applied inventively. You'll excel in unraveling complex genomic data and possess a knack for uncovering key insights, whilst working collectively with your highly skilled team.\n\n\n\nWho You Are \n* Experience in performing foundational genetic association analyses (e.g., GWAS; PRS)\n* Strong competency in statistical programming (e.g., R, Python) sufficient to enable large-scale genomic data analysis\n* Experience in data mining and/or management of large datasets.\n* Confident in engaging with a variety of stakeholders, contributing and supporting in the delivery of presentations to customers. \n\n\n\nSo what's in it for you?\n* Salaries: Our salaries are externally benchmarked annually to ensure you receive compensation that aligns with the market.\n* Stock options- every team member gets stock options ensuring that everyone reaps the rewards of our collective growth.\n* Generous Holiday Allowance: 25 days of annual leave, an additional 3-day company shutdown at the end of the year, plus bank holidays. More time for you to unwind and enjoy.\n* Progression - We've got a straightforward and open progression framework that lets you easily see your strengths and areas where you can improve. With this knowledge, you can set personal goals to help you move up the career ladder.\n* Invest in Your Future: Take advantage of our training and development opportunities. From regular training courses, to access to a wide range of L&D materials. We're committed to helping you grow and succeed!\n* Hybrid Working, Tailored to You: Choose between working in the office and from home. You can be based anywhere in the UK as long as you can get to any one of our offices regularly. As a guide, we expect people to come to the office 1-2 times a week.\n* Wellbeing: Join a company that values you not just at work but also outside work. We offer a range of benefits, including comprehensive health insurance for you and your family, critical illness coverage, and life insurance. We also offer enhanced paid family leave. \n* Diversity and Inclusion - At Genomics, we wholeheartedly embrace and champion Diversity and Inclusion (D&I) initiatives. We foster an inclusive environment through various means, such as our 'All in Club,' a platform where we come together to celebrate and engage in meaningful discussions about cultural diversity. Additionally, we offer our 'Bank Your Bank Holiday' program, allowing you to exchange public holidays for dates that hold personal or cultural significance to you. It's our way of ensuring that every member of our community feels valued and included.\n* Giving Made Easy: Make a difference with our payroll giving scheme. Donate to your favourite charities tax-free and help make the world a better place!\n* Green Commute: Join our cycle-to-work scheme and enjoy a healthier, eco-friendly commute. We are also conveniently located by major transport hubs so public transport is a snip. It's good for you and the planet!\n* Keeping it social: There are a variety of company socials to enjoy throughout the year, from regular company town halls, team picnics, outdoor summer activities, sports events, and other events organised by our social committee.\n\n\n\n\n\nWould you like to learn more? Great, weโd love to chat. Please reach out for more information and to see if this opportunity is right for you!\n\n\nGenomics plc is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\n\nGenomics plc politely requests no contact from recruitment agencies. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Non Tech jobs that are similar:\n\n
$40,000 — $65,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon or Oxford or Cambridge
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.