\nAcquia empowers the worldโs most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.\n\nHeadquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!\nSummary:\n\nWeโre looking for hardworking technical leads, TAMs or architects to bring into the emerging Digital Experience Platform (DXP) industry to advise our growing customer base.\n\nPivoting on your experience in digital delivery, youโll be a catalyst for our high-value customers; from global sporting events, international news, media, healthcare and more.\n\nAs a Technical Account Manager at Acquia, youโll have the opportunity to work across multiple accounts, technologies, projects and potentially countries; expediting your own growth and cross-pollinating solved problems between customers. Youโll work with our customers and build strong relationships with them.\n\nYouโll be a part of a global Technical Account Management & Marketing Consultancy team who provide advice and guidance to customers. Youโll work with a small team working to make your customers successful.\n\nWeโll provide training on our DXP offering, including CDN, WAF, DAM, Personalization, Content Syndication, Customer Data Platform (CDP), NodeJs, WCM (Drupal), Multisite and Marketing Automation.\nThe Consultancy:\n\n\nListen to customers. Identify their business drivers.\n\nBuild platform strategies to achieve customer business goals.\n\nConsult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Acquia products, including cloud hosting.\n\nIdentify business risks and technical solutions to mitigate them.\n\nConnect customers with other subject matter specialists within Acquia\n\nConnect with customers with clarity and courtesy โ verbally and in writing\n\nWork with customers across media such as video calls, phone conferences, email, chat.\n\nEfficiently balance multiple requests from multiple customers.\n\nCollaborate with other team members on technical and customer service challenges.\n\n\n\nYour Character:\n\n\nYouโre naturally motivated to resolve hard problems. You can jump in and own It.\n\nYou give back more. You find ways to build and grow customers and colleagues.\n\nYouโre autonomous and driven; committed to awesome.\n\nYou do the right thing for your customer and by your colleagues.\n\nYou dare to be different. You can think differently and be willing to act on it.\n\n\n\nYour Unique Skills:\n\n\nYou can communicate with partners across the business at different levels (e.g. developer vs a head of digital).\n\nYou have a developer background with WCM/CMS or have prior TAM experience.\n\nYou can provide excellent customer service.\n\nWhen problem-solving, you can go down-the-rabbit-hole quickly and are comfortable under pressure to produce next steps.\n\nYouโre driven more by a systematic or scientific approach than instinct or intuition.\n\nYou can use data and insight to drive customer decision making.\n\nAbility to efficiently prioritize a large number of competing requests\n\nPerforms work with (internal and external) customer happiness in mind, while not compromising the integrity of the work\n\nExcellent interpersonal, team cooperation, and communication skills\n\nListens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.\n\n\n\nYour Experience\n\n\nYouโve learned from failure and thrive with feedback.\n\nYouโve contributed to open source projects and participated in open source communities.\n\nYouโve led a delivery team, architected a solution or are an SME in a specific field.\n\nYouโve had exposure to enterprise or government delivery environments.\n\n\n\nAcquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!\n\nAcquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.\n\nInterested residents of Colorado may contact
[email protected] as it relates to regulation C.R.S. ยง 8-5-201. Information regarding benefits are linked here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Video, Digital Nomad, Analyst, Sales, Cloud and Marketing jobs that are similar:\n\n
$60,000 — $115,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States