\nAcquia empowers the worldโs most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.\n\nHeadquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named to the UKโs Best Workplaces list published by Great Place to Work UK. We are Acquia. We are building for the future and we want you to be a part of it!\n\nWhat Will you do?\n\n\nInteract directly with customers to isolate, reproduce, troubleshoot and resolve data and product interface problems\n\nUse advanced problem-solving to resolve complex challenges in real time across a number of technical domains.\n\nCollaborate across the Support organisation and other internal teams to provide the best possible outcomes to meet client needs.\n\nUse troubleshooting experience to create and update our team Knowledge-base articles, Troubleshooting Guides, FAQโs, and other related support collateral.\n\n\n\n\nRequirements:\n\n\n* Demonstrable Drupal skills.\n\n\n\n\n\n* Experience in site development and/or PHP development is a plus.\n\n\n\n\n\n* An understanding of the LAMP stack and Bash.\n\n\n\n\n\n* Passion for the web, open-source, and for helping others.\n\n\n\n\n\nStrong written and verbal communications skills.\n\nCustomer service or customer engagement experience is a plus.\n\nEvidence of a curious mind.\n\nBachelor's degree preferred.\n\n\n\n\nWhy Acquia Support?\n\n\nA genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences\n\nWe're not a call centre. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology\n\nWhen we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with\n\n\n\n\nOTHER SKILLS AND ABILITIES:\n\n\nDemonstrates a clear sense of their role, responsibilities, and purpose within a globally inclusive working team\n\nAdopts a team approach, acknowledging and appreciating efforts, contributions, and compromises. Recognizes the common purpose of the team and respects team decisions\n\nDemonstrates integrity by aligning Acquia's values with behaviors\n\nDemonstrates that they are more concerned with doing the right thing than being right. Acts courageously and does the right thing, even when it's hard to do\n\n\n\n\nAcquia is an equal opportunity employer. We hire without regard to age, colour, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, or any other status protected by applicable law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Travel, Digital Nomad, SaaS, Education, Senior, Legal, HR, Internship, Design, Marketing, Analyst, Cloud, PHP, LAMP and Engineer jobs that are similar:\n\n
$67,500 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nReading, England, United Kingdom
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