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๐ค Closed by robot after apply link errored w/ code 403 1 year ago
\nQuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem.\n \nOur mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 90 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.\n \nWe are a global remote first company HQ'd in Miami, Florida.\n\n\nThe Role\n\n\nAs a senior support engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix. Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more.\n\nYou wonโt be alone because we expect every engineer to spend time on customer support, on a rotating basis, to understand our customers better.\n\nWeโre looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving high-quality customer experience. Weโre looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc.\n\nYou can expect to meet on a daily basis to go over customer issues, task progress and design solutions.\n\n\n\nWe need you to have experience with:\n\n\n* Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash\n\n* Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc\n\n* The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API\n\n* Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable)\n\n* Expertise in managing Linux hosts\n\n* Experience with proactive alerting and monitoring systems technologies\n\n* Dealing with technical customer support (troubleshooting, CLI tools, Linux)\n\n* Adept at setting up software you may be unfamiliar with\n\n* Being extremely thorough in debugging and documenting issues for other teams\n\n\n* Capable of preemptively solving complex problems prior to their impacting multiple customers\n\n* Documenting your processes and sharing knowledge\n\n\n\n\n\nResults Desired: \n\nThese are examples of things we would like to have seen you achieve in the past - don't worry about a perfect 1:1 match:\n\n\n* Have handled customer support in a technical capacity\n\n* Worked on a remote team of 5-10 people\n\n* Written scripts to figure out why some technical thing is not working\n\n* Managed refunds, credits and charges in Stripe\n\n* Lead a customer support team in a technical capacity\n\n\n\n\n\nWe at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Web3, Ethereum, Senior, Engineer, Linux and Digital Nomad jobs that are similar:\n\n
$60,000 — $130,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.