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๐ค Closed by robot after apply link errored w/ code 403 1 year ago
\n\nAbra is on a mission to create a simple and honest crypto bank to enable millions of crypto holders to maximize the potential of their crypto assets. We operate an easy to use app allowing users to earn interest, buy, sell, hold, and trade in cryptocurrencies, in one single place. Our vision is an open, global financial system that is easily accessible to everyone by making cryptocurrency investing simple and accessible. Our growing crypto investing and wealth management platform is used by millions of consumers in over 150 countries and growing!ย \n\nWe are growing our team to match our growing user base. This is an opportunity to join a company that is part of the biggest financial revolution in modern history. \n\nOur IT/Security team is looking for a Senior Service Desk Engineer who will assist in the planning and installation of desktop computer hardware and software, mobile devices, remote support.ย ย \n\nWhat Youโll Do:\n\n\nProvide direct, remote service for end users and outside users, including end user desktop support and mobile device support\n\nDeliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications primarily using remote access technology\n\nFirst contact resolution of desktop issues or follow proper escalation procedures\n\nFollow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels\n\nManage escalations for technical staff allowing them to work with counterparts throughout the firm\n\nDeliver a client focused service experience for technology user queries received over the phone, in a professional and timely manner while demonstrating the highest standards of verbal communication\n\n\n\n\nWhat Youโll Need:\n\n\n5+ yearsโ minimum in troubleshooting PC and Mac systems\n\nExperience working with Microsoft 365 and Google Workspace\n\nSupporting various applications from desktop perspective\n\nAbility to work autonomously with little or no supervision\n\nAct as an escalation point for local service issues\n\nEscalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software\n\nDaily analysis of reports indicating tickets outside of SLA with local team\n\n\n\n\nBenefits:ย \n\n\n* Globally distributed team (everyone is remote!)\n\n* Unlimited PTO\n\n* Medical\n\n* Dental\n\n* Vision\n\n* Basic and supplemental life insurance\n\n* Short-term and long-term disability\n\n* 401(k)\n\n\n\n\nAt Abra, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.ย \n\nWe encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Crypto, Microsoft, Mobile, Senior and Engineer jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.