\nHims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical careโfrom wherever is most convenientโfor numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hersโ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol โHIMSโ. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.\n\nAbout the role:\n\nWeโre looking for a Senior CRM Manager, with a Retention-First mindset to join our growing team. The ideal candidate is passionate about the end-to-end customer journey, is natural at empathizing with the customer, and is relentless at finding the levers to drive customer engagement and retention. Youโre constantly curious about what happens pre and post-click and know how to partner with cross-functional teams to unlock new customer-centric strategies. You know CRM is so much more than just sending emails; youโre excited to think outside the box regarding how to drive customer engagement.\n\nย \n\nResponsibilities:\n\n\nLead the CRM strategy for dedicated vertical; leveraging email, push, SMS, and app-inbox, including the use of personalization and deep-linking to acquire, activate and retain customer base\n\nRegularly analyze CRM funnel KPIโs to identify opportunities to optimize pre and post click experiences with cross functional teams\n\nPartner with cross-functional stakeholders from Integrated Marketing, Product Marketing, Product, Insights and more to advance acquisition and retention goals\n\nDevelop best in class testing roadmaps from experimentation planning and development to scaling the learning\n\nWork with our product, data and engineering teams to design and launch complex automated campaigns and ensure high quality, error-free implementation, testing and QA of CRM campaigns\n\nWork with the Director, CRM and Senior CRM Managers to overhaul reporting structure and dashboards to unlock program visibility internally and to cross-functional teams\n\nManage, mentor and develop a team of 1 with an opportunity to grow the team\n\n\n\n\nRequired:ย \n\n\nBachelorโs Degree or equivalentย \n\n8+ years experience in CRM & Lifecycle, subscription experience a plus\n\nA knack for managing complexity and paying attention to the finer details, while also seeing the big picture and appreciating progress over perfection\n\nCustomer-centric mindset with experience using customer insights (qual and quant) to inform business strategy and day-to-day decision-making\n\nAbility to communicate the benefits of strategies to business audiences of all levels\n\nExpertise in bringing cross-functional stakeholders together to advance retention goals\n\nFamiliarity with Braze, Iterable, Marketo or similar ESP\n\nAbility to drive experimentation focused on core success metricsย \n\nKnowledge of HTML, CSS and email client basics\n\n\n\n\nPreferred:\n\n\nIn-depth understanding of the healthcare, wellness, or CPG industry a plusย \n\nKnowledge of FDA & HIPAA regulations a plusย \n\nStrong desire and curiosity to learn\n\n\n \n\n#Salary and compensation\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
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