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๐ค Closed by robot after apply link errored w/ code 403 1 year ago
\nStrike's mission is to build a more connected financial world.\n\nStrike allows users to send and receive money anywhere, instantly, with no added fees. Strike is built on top of the Bitcoin network โ the largest global, interoperable and open payments standard. Strike believes that open payment networks enable universal participation in the financial system, ushering in a new digital economy with truly borderless money transfers. Strike leverages Bitcoinโs open payment network to offer users the first global peer-to-peer payments app and a novel bitcoin-native payments experience.\nRole:\n\nWeโre hiring a Director of Customer Support (CS) to help us bring Bitcoin payments to the world. \n\nThe Director will lead our CS function, supported by our CS Lead, CS Project Manager, and dedicated Representatives, and will engage with teams across the company. As a leader, the Director will establish a vision and goals for the team, while strengthening day-to-day service delivery in a dynamic environment. \nResponsibilities\n\n\nDrive CS delivery, workforce management, and operational excellence\n\nCreate & execute CS roadmap, partnering with Product and other stakeholders\n\nDeliver data-driven performance insights to leadership; own adjustments needed \n\nManage CS department budget\n\nNegotiate vendor outsourcing to scale CS operations globally\n\nServe as a manager for multiple direct reports\n\n\n\nRequirements\n\n\n6+ years experience building, leading and scaling multi-lingual, multi-channel CS teams\n\nFintech/financial services background, with the understanding of disputes, fraud, and compliance\n\nUnderstanding of how to leverage and implement CS best practices and technologies\n\nDemonstrated success hiring and developing leaders and teams in multiple functional areas and locations\n\nDevotion to achieving extremely high performance and quality targets\n\nOutstanding communication, relationship, and influencing skills\n\n\n\n\nStrike is a remote-first company, paying competitive compensation based on market and location. \nUS-Based Positions\n\n\nSalary range: $150 - 175k\n\nEligibility for equity in a high growth startup\n\nHealth, dental, and vision insurance premium contributions; short & long term disability insurance and basic life insurance \n\nCell phone and internet reimbursement\n\nFlexible PTO, sick leave & parental leave\n\nAccess to a company 401k plan\n\n\n\n\nWe do not make hiring decisions based on educational history whatsoever. Our founder is a college dropout. We employ high school dropouts, PhD candidates and everything in-between. We do not hire credentials. We simply hire talented, passionate individuals who are excited to be a part of our team. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Bitcoin and Bitcoin jobs that are similar:\n\n
$50,000 — $70,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.