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๐ค Closed by robot after apply link errored w/ code 404 1 year ago
\nMeet our Customer Success Team!\n\nThe Global Strategic Accounts (GSA) Senior Success Manager manages Sprinklrโs largest customers, and is the primary link between Sprinklr and our customer teams. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals. We are customer obsessed.\n\nWhat You Will Do:\n\n\nEmpower Sprinklrโs largest enterprise customers to improve their customersโ digital experiences and achieve business objectives through the adoption of Sprinklr. \n\nIncrease renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business. \n\nServe as the internal voice of the customer and advocate for your clientsโ needs (services, support, product management, executive alignment). \n\nManage and track key performance indicators (KPIs) in our customer success platform โ including renewal and expansion commitments โ to ensure exceptional, predictable results. \n\nCalculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives โ while achieving targeted renewal rate. \n\nLeverage knowledge of the Sprinklr platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support. \n\nIdentify opportunities for customer references and case studies. \n\nDeliver a significant individual contribution while collaborating with and strengthening teammates. \n\n\n\n\nWhat We Are Looking for:\n\n\nYou have 5-10 years of relevant work experience in SaaS customer success, account management, or a strategic consulting organization\n\nYou have prior knowledge of (or willingness to learn) marketing and advertising technology\n\nYou have comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health\n\nYou have run customer renewal cycles, and have a comfort level negotiating customer renewals to achieve net dollar expansion\n\nYou have experience using customer success software (such as Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides)\n\nYou have Clear verbal and written communication skills\n\n\n\n\nWhat Makes You Qualified:\n\n\nYou have achieved a Bachelorโs degree from an accredited college or university, or relevant experience\n\nYou drive to continuously improve Client Services across the company by helping to create a company-wide culture focused on customer success and client delight across the organization (Marketing, Product, Sales, Finance, Executive)\n\n\n\n\nAt a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most exciting, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike, P&G, Shell, Samsung, and Visa. At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building; it is core to who we are as a company.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Excel, iOS, Software, Mobile, Engineer, Git, Education, Ads, Design, Web, React, Jira, Android, Digital Nomad, Cloud, Developer, Legal, InfoSec, Salesforce, Developer, DevOps, Backend, Travel, HTML, Marketing, Sales, Internship, Serverless, Apache, Medical, HR, SaaS, Golang, Analyst, Finance, SEO, Assembly, Node, Accounting, Python and API jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.