Global Atlantic Financial Group Opportunities is hiring a Remote Customer Service Representative
This position is not eligible for visa candidates now or in the future. We have lifted our vaccination requirement at this time.\n\nPOSITION OVERVIEW \n\nGlobal Atlantic has an exciting opportunity for a Consultative Customer Specialist position based in Batesville, IN, Des Moines IA, or Hartford, CT. This role is expected to start on January 17th. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our preneed insurance customers, internal and external, by performing the following duties:\n\nRESPONSIBILITIES: \n\n\n* Understands insurance products, procedures, and system capabilities\n\n* Responds to inbound calls providing excellent customer service\n\n* Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable\n\n* Receives and resolves telephone inquiries from parties of the contract within service standards\n\n* Identify, communicate, and proactively work to solve problems or issues\n\n* Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State \n\n* Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines \n\n* Focuses on Global Atlanticโs long-term success by building strong (internal and external) customer relationships \n\n* Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. \n\n* Main contact for assigned sales representatives, accounts, and states \n\n* Provides a broad range of technical and operational support to clients and agents \n\n* Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy\n\n* Participation in team meetings and other cross functional groups is expected \n\n* This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel \n\n* Provides other duties as assigned by management\n\n\n\n\n REQUIRED QUALIFICATIONS: \n\n\n* Bachelorโs degree or equivalent work experience\n\n* 1+ yearsโ experience in customer service\n\n* Strong PC and Software skills, especially Microsoft Office products\n\n* Insurance industry knowledge is a plus\n\n\n\n\nPREFERRED QUALIFICATION:\n\n\n* Proven ability to grasp new products, concepts, and procedures\n\n* Understanding of the industry, sales process, and distribution channel\n\n* Strong attention to detail with excellent organizational skills\n\n* Great interpersonal and team skills required\n\n* Strong written and oral communication skills\n\n* Excellent phone presence and presentation\n\n* Ability to maintain positive attitude and composure in dealing with difficult situations\n\n* Demonstrated flexibility with schedules and time management\n\n\n\n\nAMAZING Benefits- Click on graphic below to learn more!\n\n\n\n#LI-AO1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Microsoft and Sales jobs that are similar:\n\n
$70,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBatesville, Indiana, United States
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