Technical Success Manager\nย \nWant to work for a visionary company?ย Want to help enterprise customers realize their application security dreams?ย Want to be on a growth rocket ship?ย Weโre looking for talented, curious and driven individuals to join our Technical Success team to guide Snykโs customers and deliver the Snyk value.\nSnyk is looking for a Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC)ย and DevSecOps transformations through the adoption of the Snyk Platform. Youโll help customers make change management decisions based on their goals/objectives and data driven analysis.As the technical point of contact you will become the trusted product advisor for our customers. Identifying strategies which unlock business value, expand product adoption, resulting in increased customer satisfaction and loyalty.\nย \nYouโll Spend Your Time:\n\nOrchestrate a near, mid, and long-term vision and strategy for the overall customerโs adoption and realization of value across their Application Security workflows\n\nDemonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence\n\nMaintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to DevOps and the Application Security space\n\nPossess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery\n\nAccelerate customer adoption through education, enablement and understanding of the customer needs\n\nCollaborate with customers in identifying and prioritizing business impact to either expand adoption or realize value\n\nEnable the technical aspects of expansion, providing demonstrations, managing install based POCโs with a focus on customer solutions and business outcomes\n\nPartnering with the Sales team to deliver impactful customer insights opening up expansions and retention opportunities.\n\nPartnering with cross functional groups on improving Snyk product and capabilities.\n\n\n\nYou should apply if you:\n\nare passionate about technology and looking for an opportunity to learn about developer workflows and AppSec.\n\nhave the ability to translate technical tasks from the customer to other Snyk teams.\n\nown the ability to independently manage multiple projects.\n\nhave worked closely with highly technical customers.\n\nuse strong analytical skills to manage customer sense of value.\n\nembrace the opportunity to present to executive teams.\n\n\n\nResponsibilities\n\nPartner with our customers and turning the customers desired business outcomes into actionable objectives\n\nKnow the Snyk platform, our common best practices, and use cases in order to guide the customer\n\nUnderstand the customer journey and be able to guide them on future adoption\n\nAct as the Snyk liaison for Snyk questions, issues and escalations. Work with Support, Product Management (i.e., roadmaps), or other teams as needed\n\nOwn a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction\n\nRemain knowledgeable and up-to-date on Snyk releases and product enhancements\n\n\n\nRequirements\n\nAbility to use Snyk and willing to work with Snykโs platform\n\nAlignment with ourย Values\n\nPrior experience in highly technical roles or equivalent history\n\nFamiliarity working enterprise customers\n\nExceptional verbal, written, organizational, presentation, and communications skills\n\nStrong team player but self-starter\n\nProject management experience & skills\n\nStrong technical, analytic, and problem-solving skills\n\n\n\nWeโd especially love to hear from you if you:\n\nCreated a Snyk account and got to know our tech!\n\nHave experience working with developers or DevOps teams.\n\nHave a developer background or any kind of experience with coding.\n\nYou love Application Security and want to make the world secure!\n\n\n\nQualifications\n\n5+ years of experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion\n\n2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies\n\nExperience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams\n\nA history of problem solving and innovation developing technology programs and working across customer organizations\n\nBachelorโs Degree in science, technology, engineering, math, business, or equivalent experience\n\n\n\n\nInterested?\n\nPlease apply below! We care deeply about the warm, inclusive environment weโve created and we value diversity โ we welcome applications from those typically underrepresented in tech. If you like the sound of this role, but are not totally sure whether youโre the right person, do apply anyway ๐\n\n#LI-Remote\n#LI-CH2 \n\n#Salary and compensation\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nTel Aviv, Tel Aviv District, Israel
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