As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. \n\nFor additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.\n\nMountain-Easten time zones\n\nThe Solution Delivery Consultant is responsible for carrying out the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources. The Solution Delivery Consultant will function as integrators between the customerโs business needs and technology solutions and will directly impact the success and retention of the customer. The Solution Delivery Consultant will collect detailed customer requirements, write System Design Documents, configure 8x8 and 3rd party product features and services, train administrators and end users, and troubleshoot deployment issues.ย \n\nThe Solution Delivery Consultant will also assist customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, the Solution Delivery Consultant will work closely with Sales, Project Management, 3rd party technicians, and the customer's IT staff to create and carry out deployment projects according to schedule, collaborating both onsite from 8x8 headquarters and remotely.\n\nย Let's take a look at what you will be doing from a high level:\nยท Gathers functional and business requirements from customers and translates them into System Design requirements.\nยท Provides hands-on configuration, testing, documentation, & technical assistance to customers/re-sellers/vendors during deployments.\nยท Collaborates with Sales, Engineering, & Project Management teams to ensure customer requirements are fully captured and deployed.\nยท Identifies design issues and follows-up with Project Management and Engineering for successful resolution\nยท Configures PBX, call flows, user profiles and call management features\nยท Tests system and ensures proper routing of calls, including performing troubleshooting and escalation as necessary\nยท Provides on-site and remote training of customers administrators and end users\nยท Provides full documentation of the deployment to assist in the successful transition of the customer to our support teams\nยท Works with cross functional internal teams to channel customer feedback to help improve 8x8 products and services\nยท Demonstrates a passion for the continued success of our customersย \n\nTo be successful in this role, you must possess:\nยท BA degree or equivalentยท 5+ yearsโ experience in deploying communications systems\nยท Experience in configuring and supporting VoIP systems\nยท Working knowledge of telephony, PBX, SIP Trunking and UC technology\nยท Experience configuring routers, troubleshooting LAN/VoIP systems\nยท Ability to manage multiple projects simultaneously\nยท Demonstrated ability to take ownership of deployments through successful completion\nยท Excellent interpersonal skills demonstrated in a customer facing environment\nยท Strong organizational and problem-solving skills\nยท Ability to work independently as well as in a team environment\nยท Flexible schedule to accommodate travel and off-hour deployment requirements\n\n8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.\n\nFor 8x8 jobs located in the US: 8x8 participates in the E-Verify program.\nView the Participant Poster in English | Espaรฑol.\nView the Right to Work Poster in English | Espaรฑol.\n\nWe also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.ย ย Learn moreย or email us atย
[email protected]ย (Include โReasonable Accommodationโ in the subject line)\n\nFor European Job Applicants our Job Applicant Privacy Notice can be foundย here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud, Senior, Engineer, English, API and Travel jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nRemote, United States