Foursquare is hiring a Remote Consumer Support Intern
\nConsumer Support Internship, Consumer Apps\n\nNew York City, New York\n\nย \n\nAbout Foursquare:\n\nFoursquare is the leading independent location technology company, powered by our deep understanding of how people move throughout the world. Our solutions help businesses make smarter decisions, developers create more engaging experiences, and brands build more effective marketing strategies.\n\nFoursquareโs platform includes Attribution, Audience, Pinpoint, Proximity, Places, Pilgrim SDK, and Visits. As the industryโs first and only accredited company for location data from the Media Rating Council (MRC), this foundation powers all our solutions โ those that exist today and those we have yet to build. Over 14 billion consumer-verified place visit confirmations help us keep our map and models fresh and up-to-date, building a phoneโs-eye-view of the world with 105 million unique places of interest worldwide.\n\nAbout the role:\n\nWe're seeking an independent, efficient, and hard-working intern who genuinely enjoys helping others. A successful team member is an avid user of our apps, an excellent written communicator, and a natural problem solver. As a part of the Consumer Support team, you will be on the frontline of both internal and external support, providing white-glove service to our worldwide community of over 55 million users, merchants, and Superusers, as well as our internal engineering teams. This is a paid, 40 hr/wk, 4-month internship [expected to begin in June 2022 and end in October 2022] located at our headquarters in the Flatiron District in NYC. While there are no guaranteed full-time opportunities available after the 4 month period, former interns from our Consumer Support team have gone on to obtain entry-level positions here at Foursquare and other dynamic tech companies. This is a great way to get your foot in the door and into the tech scene!\n\nResponsibilities:\n\n\nRespond to support requests\n\nEscalate potential product issues\n\nAssist with new business on-boarding\n\nCurate and vet popular venues in our database to help ensure users have access to highly-personalized recommendations\n\nMonitor and respond to support requests via Social Media channels (FB, Twitter)\n\nMonitor and respond to requests from SuperUsers, Consumers and Business owners\n\nBeta version QA testing on all of our consumer apps\n\nReview our Consumer apps for user-generated content to remove offensive and inappropriate material\n\n\n\n\nย \n\nQualifications:ย \n\n\nStrong work ethic and acute attention to detail\n\nEfficient and effective online research skills\n\nFamiliarity with Google Maps & Street View\n\nExcellent verbal and written communication skills\n\nA careful eye to help identify, troubleshoot, and report bugs\n\nA passionate Foursquare and/or Swarm user\n\nExperience with OS X, Excel, Google Apps,ย \n\nBonus: Prior experience with Jira or Asana, Databricks, Sprout Social, SQL, in Customer Service or Hospitality\n\n\n\n\nย \n\nFoursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come to be a part of building a company and products we love.\n\nFoursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.\n\nย
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.