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๐ค Closed by robot after apply link errored w/ code 403 1 year ago
\nSORAMITSU Co., Ltd. is a Japanese/Swiss technology company with expertise in developing blockchain-based solutions for digital asset and identity management. Our mission is to use blockchain technology to promote innovation and solve pressing societal challenges.\nSORAMITSU is the original developer of the open-source blockchain platform Hyperledger Iroha, which is tailored for enterprise and public-sector use. The Iroha blockchainโs flexible permissions system and scalable, performant architecture suit it for digital asset and identity management in high-traffic, multi-stakeholder environments.\nTogether with the National Bank of Cambodia (NBC), SORAMITSU developed Bakong, the worldโs first blockchain-based retail payments system launched by a central bank. We have also developed a digital asset custody solution for European CSDs, a closed-loop payment system for the University of Aizu in Japan, and an identity verification system prototype for Bank Central Asia in Indonesia, among other projects. \nOn the strength of our work with the NBC, we won a 2020 Global FinTech & RegTech Award and a 2021 Japan Financial Innovation Award. His Excellency Chea Chanto of the NBC was furthermore named 2021 Central Banker of the Year Asia-Pacific for his work on Bakong and other innovations. More recently, SORAMITSU was selected as a finalist in the Monetary Authority of Singaporeโs Global CBDC Challenge.\nAdditionally, SORAMITSU is an ongoing contributor to the open-source SORA decentralized economic system and blockchain network, providing much of the core open-source code used by the ecosystem. SORAMITSU also contributes to numerous, open-source cryptocurrency wallets, such as the Fearless Wallet and SORA Wallet.\nSORAMITSUโs guiding aim is to deploy cutting-edge technology on a global level in order to expedite financial inclusion and health, as well as mitigate economic inefficiencies.\n\n\nThe role:\nFirst level technical support manager will be responsible for:\n\n* answering users in official channels, \n\n* researching issues, \n\n* guiding users, \n\n* moderating the chats. \n\n\n\nTechnical support representative will address user concerns, complaints and inquiries in a professional and compassionate manner.\nRepresentatives should also be able to explain some technical aspects using easy-to-understand language. The ideal candidate should have technical background, experience in crypto systems and working with crypto communities as moderator.\n\nResponsibilities:\n\n* Support users by responding to questions and concerns in official community SORA, Polkaswap, and Fearless wallet channels\n\n* Research, diagnose, and identify solutions to resolve issues (including the ones that require some level of technical knowledge), guide users through corrective steps\n\n* Ask users targeted questions to quickly understand the root of the issue\n\n* Troubleshoot common issues, clarify the issues with the development team\n\n* Report bugs and new suggestions to the development team\n\n* Moderate messages, make announcements, update chat rules\n\n* Make sure users follow chat rules\n\n* Write and maintain documentation in order to guide users, update wiki\n\n* Communicate with the marketing team and help with AMA and other community activities\n\n* Test new system update\n\n\nRequirements:\n\n* Superior problem-solving capabilities\n\n* Excellent user service and analytical skills\n\n* Good understanding of computer systems, mobile devices and other tech products\n\n* Technical skills: query commands, work with command line, use tools like explorers, polkadot js apps, etherscan to analyse issues\n\n* Previous help desk/chat moderator experience\n\n* Ability to communicate in a professional manner\n\n* Patience: helping people who are stressed or angry might be emotionally difficult, so the ability to remain calm and focus on the main mission of resolving the issue is a must.\n\n* High focus on the quality and user satisfaction\n\n* Have experience in working with crypto communities\n\n* Excellent written and verbal communication in English\n\n* Multi-lingual is a plus\n\n* US time-zone is preferable\n\n* Remote work for at least 8 hours per day\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Crypto, Mobile, Marketing and Digital Nomad jobs that are similar:\n\n
$60,000 — $115,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
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