Seamless.AI is hiring a Remote Product Support Specialist US
The Opportunity \n \nOur company is continuing to grow and weโre looking for talented technical support professionals to join the team! As a Product (Technical) Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and live chat messaging. \n \nOur platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Product (Technical) Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success! \n \nApply today if you: \n\n\nAre passionate about the customer experience and have previous experience assisting customers via email or live chat\n\nCan autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer\n\nAre an expert at learning software, interested in building knowledge around APIโs and CRM integrations, and has an intuition toward solving technical problems\n\nExcellent verbal and written communication skills\n\n\n\n\n \nWhat you'll get to do everyday:\n \n\n\n\nWork 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed\n\nProvide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform\n\nCommunicate thoughtful, customized solutions that help customers move forward and grow their business\n\nShow composure, resilience, and flexibility as customer needs evolve and case volume changes\n\nDevelop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues\n\nCollaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, Senior, Internship, Digital Nomad, Marketing and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nColumbus, Ohio, United States
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