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๐ค Closed by robot after apply link errored w/ code 403 1 year ago
\n\nVoyager is a Publicly traded company listed on the Toronto Stock Exchange (VOYG), OTC Markets (VYGVF) and the Frankfurt Exchange (UCD2). Voyager is the global leader in agency cryptocurrency brokerage. At Voyager we are building the financial services firm of the future that will be used by millions of users globally to easily access trade, invest and earn in the cryptocurrency markets. \n\nWe are a team of finance and technology industry veterans dedicated to empowering and servicing investors in one of the most exciting asset classes to date - crypto. Our founders stem from reputable finance and technology organizations like E*TRADE, Uber, TradeIt, Lightspeed Financial and more.\n\nThe Voyager team includes employees with diverse backgrounds and skills. Our culture has quickly grown into one that promotes collaboration, transparency, and entrepreneurialism.\n\nTo learn more about Voyager please visit us at www.investvoyager.com.\n\nWe are changing the world and love what we do so if you want to work at a fast paced, exciting environment please apply.\nAbout the Role\n\nVoyager is seeking a Customer Experience Supervisor to oversee a team of Customer Experience Leads and Customer Service Associates who assist customers using our product and services.\n\nAs a Customer Experience Supervisor, you will support a team managing multiple workflows, regarding a broad range of client and product functions, specific to the operational component of Customer Experience; i.e. Know Your Customer (KYC) onboarding, fiat and blockchain analysis. To be successful in this role, you must be an excellent communicator, willing to lead by example, collaborate across internal teams and be able to earn the trust of our customers during your interactions with them. In addition, you must also be able to identify situations that require additional support and feel comfortable asking for supervisory assistance in handling difficult or complex situations. You will also have the opportunity to learn a lot about startups, cryptocurrency, mobile app development and much more!\n\nThis role works closely with CX Associates, Team Leads, Supervisors and Management, both in Operations and Support. You will also interact with Voyagerโs Business Process Management and Legal & Compliance teams. The role will report up to a Senior Manger CX, Operations. \nResponsibilities \n\n\nEnsure the team is accurately processing customer accounts based on the legitimacy of KYC documentation, as part of onboarding and account maintenance processes. \n\nRecognize customer needs and assist in their use of specific features\n\nUpdate Customer Relationship Management (CRM) systems with various customer related information and pertinent customer interactions\n\nServe as the primary point of escalation for your team, bringing high priority issues to CX Management for further review\n\nCreate and analyze associate performance metrics; share with management; recommend staffing adjustments and identification of key talent\n\nEmployee engagement and retention\n\nFamiliarity with cryptocurrency and mobile app development a plus\n\n\n\nQualifications \n\n\n3+ years experience managing teams of customer service professionals or other customer facing roles\n\n5+ years experience in customer service; financial customer experience a plus\n\nExperience using customer service platforms including reporting and navigating a plus\n\nExcellent written and verbal communicator with superior problem-solving skills\n\nCommitted to timely and accurate work\n\nAbility to multitask and prioritize in a fast-moving environment\n\nAbility to assess issue severity and escalate in a timely manner\n\nFriendly, empathetic and patient \n\nSeeking an exciting opportunity in crypto\n\n\n\nWhat we offer\n\n\nCompetitive Salary\n\nEmployee Benefits including healthcare (medical, dental, vision)\n\n401k with company match \n\nStock Options \n\nUnlimited PTO\n\n\n\n\nVoyager is headquartered in New York City with satellite offices in New Jersey, California, Toronto and Bordeaux.\n\nPlease contact us via the button below or at [email protected] with your resume and a brief explanation as to why you would like to join the Voyager team.\n\n*Please note that during COVID-19 we are working remotely.\n\nVoyager digital is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. \n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Mobile, Senior, Legal and Non Tech jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.