PagerDuty is hiring a Remote Technical Account Manager
\nThe PagerDuty Expert Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.\n\n \n\nThe Technical Account Manager is the primary technical advisor to assigned customers for all things Digital Operations. The role is a revenue-generating position that is part of the Professional Services team. They possess a deep understanding of the PagerDuty platform as a technical solution and how it fits within the larger Digital Operations workspace. \n\n \n\nYou will work alongside the Customer Success Management and Professional Services team to understand customersโ business goals and objectives, and translate those goals into clearly defined technical implementation project plans. To do this, you will apply your full breadth of product knowledge to work with customers in designing workflows and integrations that optimizes and modernizes their operations with the latest PagerDuty technology. As a technical expert on the Professional Services team, peers and customers alike will lean on you for strategic technical advice, and you will play a key role in shaping the operations of enterprise companies undergoing large, digital transformation change.\n\n \n\nJob Responsibilities\n\n\nLead discovery sessions with large, enterprise customers to assess and analyze inefficiencies in existing tooling, processes, and operations within and outside of PagerDuty\n\nApply product knowledge to advise on optimal solutions for streamlining and improving tooling, processes, and operations in PagerDuty\n\nDevelop custom PagerDuty architectural and integration designs that support customersโ business and technology initiatives while taking into account complexities and customizations in large, enterprise customer environments \n\nTranslate architectural and integration designs into strategic implementation project plans and assist in the execution of defined project plans\n\nConsult on designs of custom integrations using the product, API, and best practice knowledge\n\nAnswer and triage technical questions as a customerโs primary technical point of contact\n\nLead technical conversations to influence and improve product adoption while advocating general digital operations best practices\n\nOwn and increase product adoption metrics across multiple enterprise customers at the same time\n\nCollaborate with Customer Success Managers as the assigned primary technical contact in supporting large-scale onboardings and general customer lifecycle initiatives\n\nCollect and organize feature requests and prioritize them with product owners, while balancing PagerDutyโs desire to move customers along our product roadmap. Provide insight to the customer regarding our product roadmap and how the new features can be applied to their business.\n\nCreate automation that can be used to accelerate repetitive tasks, both specifically for customers as well as for a central repository of tools for wider usage.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Excel, iOS, Software, Mobile, Engineer, Git, Education, Ads, Design, Web, React, Jira, Android, Digital Nomad, Cloud, Developer, Legal, InfoSec, Salesforce, Developer, DevOps, Backend, Travel, HTML, Marketing, Sales, Internship, Serverless, Apache, Medical, HR, SaaS, Golang, Analyst, Finance, SEO, Assembly and Node jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nSantiago, Santiago Metropolitan, Chile
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