Vesta Healthcare is hiring a
Remote Bilingual Operations Assistant
\nNice to meet you, weโre Vesta Healthcare.\n\nVesta Healthcare is a startup with a simple mission: Delivering extraordinary outcomes by unlocking the power of caregivers. We enable people with personal assistance to thrive at home, in their community by assuring their caregivers have the resources, data, and support they need. We achieve this through a combination of analytics, technology, services, and deep healthcare expertise. \n\nOur program monitors in real-time, identifying issues before they become health events, and helping connect those in need with those who can help via technologies such as video, chat, and telephone. Our technology platform includes home-based mobile applications, a clinical dashboard, and data analytics on data not previously available to health professionals. We are disrupting a $109 billion industry and have recently closed our latest funding round with a blue-chip list of investors.\n\nWeโre looking to add to our team of experts who care deeply about our mission. \n\nOur team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play. We strive to continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).\n\nThe ideal teammate would beโฆ\n\nA proactive individual eager to learn about both internal and customer-facing healthcare operations at a fast-paced, dynamic startup. This will involve remote interaction with patients enrolled in the Vesta program, administrative support for multiple, cross-functional teams within Operations, and comprehensive coordination of key processes that are foundational to customer and patient satisfaction with the Vesta experience. In this capacity, this individual will need to marry critical thinking and analytic skills to execute on assigned tasks with rigor, efficiency, and quality. \n\nThe ideal teammate would be able to:\n\n\nCommunicate with Vestaโs patient and their caregivers in an empathetic, kind manner throughout their onboarding, training, and ongoing engagement with the Vesta program\n\nSupport remote clinical practice operations, including appointment scheduling, documentation, and patient-facing activities on behalf of the practice \n\nField support calls and remain organized when escalating a number of issues that require closure\n\nCoordinate distribution of remote patient monitoring equipment and mobile devices in partnership with Vestaโs IT team\n\nOffer in-depth, personalized remote tech support and trainings on Vestaโs product and supporting tools\n\nCoordinate product support and troubleshooting efforts in partnership with the Vesta Product and Engineering teams \n\nExecute on data entry with close attention to detail and accuracy in support of internal reporting and workflow platforms \n\nContribute to myriad additional administrative support capacities\n\n\n\n\nWould you describe yourself as someone who has:\n\n\nInternship or 6 months-1 year of experience working in a healthcare-related, non-profit, philanthropy, customer service, or service industry role (required)\n\nFluency in English and Spanish (required)\n\nPassion about healthcare and affecting change in the current healthcare environment\n\nA strong proficiency in computer software navigation\n\nA fundamental knowledge of GSuite\n\nStrong verbal and written communication skills; is able to communicate professionally with patients and customers\n\nA demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills\n\nStrong problem solving skills; able to identify problems and escalate when appropriate\n\nExcellent organizational skills and ability to multitask\n\nAbility to perform duties as assigned or requested\n\n\n\n\nIn addition to amazing teammates, we also offer:\n\n\nHealth, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us\n\nThree weeks paid vacation\n\n10 sick/personal days\n\n~10 paid holidays\n\nOne time reimbursement to set up your home office\n\nMonthly reimbursement for internet or other home office expenses\n\nMonthly gym reimbursement to be used for gyms, online classes, etc\n\nBasic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us\n\nVoluntary benefits such as Pet, Home and Auto, Legal Insurance plus more\n\nPre-tax Flex Spending/Dependent Care/Transit accounts\n\n401k\n\n\n\n\nPay rate is $18 hourly\n\nWe look forward to speaking with you!\n\nVesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Accounting, Senior, Engineer, Sales, Cloud, Microsoft, Marketing, Backend, Developer, Digital Nomad, Wordpress, Web, PHP, Python, Mobile, Legal and Medical jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nSan Antonio, Texas, United States