Cerebral is hiring a Remote Overnight Crisis Specialist
\n*This is a remote position*\n\nAbout Us\n\n\n\n\n\n\nAt Cerebral, weโre on a mission to improve access to high-quality mental health care. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.Since launching in January 2020, we have gone from a team of 5 to over 4,000 across the United States. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, weโll continue to democratize mental health care and double down on clinical quality and deliver exceptional patient outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, weโve accomplished excellent patient outcomes:\n\n82% of patients report an improvement in their anxiety symptoms after using Cerebral.\n\n75% of patients who report improvement in their depression see improvement within 60 days.\n\n50% of patients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.\n\n\n\nThis is just the beginning for Cerebral, and we wonโt stop building, growing, and iterating until everyone, everywhere can access high-quality evidence-based mental health care without high costs and/or long wait times. Weโre looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.\n\n\n\n\n\n\n\nAbout the Role:\n\nThe Crisis Specialist position is a challenging and rewarding role that supports our clients and clinicians when they need it most. It is an exciting, but demanding opportunity to grow with our Crisis Response Team as we care for our clients in crisis.\n\nAssigned duties:\n\n\nMake outbound and inbound calls to clients in crisis (suicidal, homicidal, etc).\n\nMake calls to emergency contacts and local police departments as needed.\n\nSupport clinicians who are actively handling crisis situations.\n\nRespond to each post in the Crisis Response channel within 10 minutes during your shift.\n\nEnsure that clinicians are following the protocol correctly.\n\nAssist in decision-making during a crisis.\n\nTag associated team members for visibility and ensure that follow-up to each crisis situation is completed in a timely manner.\n\nTrain new Coordinators on risk assessment & Crisis Response protocols.\n\nCompletes audits for every interaction where the crisis response team was activated within 24 hours of activation.\n\nCompletes incident reports for high-intensity situations.\n\nEnsures complete documentation is added by clinicians following each crisis situation.\n\n\n\n\nRequirements\n\n\nMust have previous experience in mental health.\n\nBachelor's degree required.\n\n1-3 years of experience in client-facing communications.\n\nExperience with mental health crises is strongly preferred (paid or volunteer).\n\nExperience working remotely is a plus!\n\n\n\n\nBonus Points\n\n\nSome knowledge of risk assessments & crisis management\n\nSome knowledge of Suicidal/homicidal ideation warning signs and risk indicators\n\nDe-escalation techniques \n\nMust have a general knowledge of mental health\n\n\n\n\n\n This will be a full time position (40 hours each week) that pays $21.25 per hour and qualifies for our standard benefits package. The Crisis Specialist would work a set schedule of 3pm-12am PST or 12am-9am PST Saturday-Wednesday.
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nDallas, Texas, United States
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