This job post is closed and the position is probably filled. Please do not apply. Work for Appcues and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 2 years ago
We have the exciting opportunity to grow our exceptional Service Support Team! Thanks to our continued growth, Appcues is now hiring a Director of Customer Support to lead and develop our phenomenal Support team and work with our customers, processing queries by phone, chat or email. \n\nIn this role, you will lead our Support teams and the ongoing technical relationship throughout the lifecycle of our customers. This is a contributing Director role meaning you will be responsible for leadership, strategy, and guidance, as well as rolling up your sleeves and taking tickets, solving issues, and working in the queue.\n\nAppcues is home to great people, great ideas, and great ambition. We are customer-centric (itโs part of our company Values!) and as we grow, we are looking for like minded individuals to be part of this journey. Come and help enrich the lives of our customers.\n\nOur Benefits\n\n100% remoteย - We donโt have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.\nWell-beingย - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.\nFair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value\nHome office and tech budgetย - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.\nCoworking space, on usย - Home office not cutting it? We'll reimburse your monthly coworking fees.\nEquity - We want everyone invested in our success. We grant every employee equity in the company.\nTransparency and collaborationย - We foster team alignment with meetings of all shapes and sizesโa monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.\nUnlimited vacationย - We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays. \n\n\nAbout us\n\nAt Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe itโs the non-technical people who often have the best information about a userโs needs and desires, and we give them the tools to act.\n\nWeโre a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.\n\nAppcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.