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๐ค Closed by robot after apply link errored w/ code 404 2 years ago
About Paperspace\n\nPaperspace builds tools and infrastructure to make accelerated computing simple and accessible.\n\nPaperspace is backed by leading investors including Y Combinator, Initialized Capital, Battery Ventures, and Intel Capital.\n\nAbout the Role\n\nPaperspace is seeking a Customer Support Specialist to join our support team! Our support team offers some of the best customer and technical support in our field, and weโre looking for smart, empathetic, and motivated individuals to grow with us. The Customer Support Specialist in this role will be responsible for handling general inquiries that are submitted by our users. This role is a unique opportunity to work with every team at the company - Engineering, Product, Marketing, Sales, and Operations. This lends itself to working on other projects that contribute to the growth & success of the company (as well as your own career development!)\n\nWhat you'll be working on\n\nโข Work with all current and future Paperspace users to answer questions or solve problems related to our products via email support\nโข Respond swiftly to cybersecurity, billing, or product concerns discovered internally or reported by end-users\nโข Partner with Engineering to identify, track, and resolve bugs\nโข Relay feedback and advocate for user experience improvements\nโข Contribute to external Help Center and internal Knowledge Base and add to the documentation\nโข Collaborate with the Growth and Sales teams to provide seamless transitions throughout the customer journey\n\nWhat we're looking for\n\nโข Highly empathetic team members that are great at communicating complex information in a digestible format to customers at all knowledge levels\nโข Excitement about the opportunity to work in a fast-paced and changing environment, and like to experiment, test, and troubleshoot\nโข A self-starter and work well on your own with little or no direction\nโข A love solving problems and helping people\nโข A comfort with Linux systems, familiar with Jupyter notebooks, and have interest/knowledge in any of the following: cloud computing, machine learning, and/or data science\nโข Previous experience in Customer or Technical support, ideally for a technical product in a SaaS/startup\nโข A knowledge of Linux CLI, familiarity with Jupyter notebooks, knowledge of Windows troubleshooting, and a deep interest in learning new things every day\n\n\n\n\nOur Teamย \n\nPaperspace values technical excellence in an open and inclusive environment. The team is primarily based in NYC, but we have a strong remote/hybrid team. Communication is paramount and mutual respect is at the core of our collaborative work environment.ย We are also committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe creating a more diverse team directly impacts our ability to collaborate effectively, build a better community, and produce better products.\n\nBenefits\n\nโข Multiple health care insurance options with premium plans in addition to vision and dental insurance plans\nโข 401(k) Plan with employer matching\nโข Commuter benefits with a contribution from the company \nโข Responsible Time Off Policy \nโข Generous and flexible parental leave\nโข Fitness & wellness benefit\nโข Remote friendly and hybrid office environment for New York team members\n\nWe are an equal opportunity employer that values and welcomes diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech, Cloud, Sales and Linux jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.